Ordered the wrong size? I am happy to assist you personally!– LucyandFly
opening hours Mon-Fri, 9:00 a.m. - 7:00 p.m

If a size or model is not suitable – my personal assistance for you

If a size or model is not suitable – my personal assistance for you

The winter season 2025 has once again shown me how valuable close communication with our customers is. Many of you measure your dog very carefully according to our measurement instructions – and yet, in some cases, it can happen that a size or even a model does not fit perfectly.

This is not a cause for concern. Every dog has its own anatomy, its own body shape, and sometimes small peculiarities that only become apparent when trying on. That is why one thing is particularly important to me:

At Lucy & Fly, we do not leave you alone – we advise you personally, honestly, and individually.

How does that work?

Step 1: You send me photos or videos via WhatsApp

Please show me your dog in the received clothing – standing, in motion, from the side and from above.

This way I can see well,

  • whether the chosen size fits,
  • whether the correct measurement chart was used,
  • or whether another model fits your dog anatomically better.

Step 2: Measure together & personally advise

After I have seen your photos or videos, we can measure your dog together again if necessary – step by step and at a relaxed pace.

Based on this, I can give you a precise recommendation:

  • which size is really suitable,
  • which measurement chart best fits your dog,
  • and which model offers the best freedom of movement for its anatomy.

This way we avoid further wrong purchases and find a solution that really fits your dog.

Step 3: Together to the right solution

Many customers have found the right size this way and subsequently left very nice feedback in the shop.

Because once you know which size and which measurement chart really fits your dog, you can make future orders much more relaxed.


Your right of withdrawal remains in effect

If you wish to return a product within the legal 14 days, that is of course possible.

Here you will find all the information about it:
Link to the right of withdrawal


A heartfelt thank you

I sincerely thank you for your trust, loyalty, and openness in personal exchanges via WhatsApp, phone, or email.

And I also thank you for your patience when something doesn't fit perfectly right away.

I give my best every day to ensure your dog is protected, warm, and comfortably accompanied – and that you feel well taken care of with every order.

I am very happy to assist you personally with any questions – via WhatsApp, email, or phone.

Warm regards
Nataly Löblein


Suitable products for you and your dog

Our products combine comfort, functionality & elegant design – so your small dog can accompany you everywhere in a relaxed manner.

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